Refund policy

Refunds & Returns Policy

Each Thea unit is custom-made and professionally styled specifically for you. Due to the bespoke nature of our products, all sales are final.

We do not accept refunds, returns, or exchanges on any items that have been customised to order.

Exceptions

In rare and exceptional circumstances, a refund or return may be considered at our sole discretion.

All refund or return requests must be submitted via email only within 48 hours of delivery to:

thethealabel@gmail.com

Requests sent via WhatsApp or social media will not be reviewed. Please include clear photos and a detailed description of the issue to allow us to assess your request.

 

 

If a Return Is Approved

 

If a return is authorised, the following conditions must be met:

• The unit must be unworn, uninstalled, and unaltered.
• Lace must be uncut and free from makeup, tint, foundation, adhesive, or residue.
• The unit must be returned in its original packaging, including all accessories.
• You are responsible for return shipping costs and must provide a tracked return number.
• Approved refunds (if applicable) will be processed within 5 business days following inspection.