Shipping policy
Processing & Shipping Times
At The Thea Label, every unit is thoughtfully crafted with care, precision, and intention. Each order goes through a detailed process of preparation to ensure your Thea arrives exactly as it should.
- UK Orders: Processed and dispatched within 5–7 business days (we always aim to ship sooner where possible).
- International Orders: Please allow 7–10 business days for processing and dispatch.
- Hair Bundle Orders: Shipped within 5–7 business days of purchase.
Processing time includes your pre-order handling, customisation, styling, quality checks, and final preparation of your Thea before dispatch.
Once your order has been shipped, you’ll receive a confirmation email with tracking details. We’ll also keep you personally updated every step of the way via WhatsApp, because communication matters to us.
Address & Order Details
Please double-check that all shipping information is accurate before placing your order.
- Address changes cannot be made once an order has been dispatched.
- The Thea Label is not responsible for failed or undelivered parcels due to incorrect or incomplete address details.
- Any delivery issues arising from incorrect information must be resolved directly with the courier.
Lost or Missing Packages
Once your order has been dispatched, delivery is fully managed by the courier.
- If your parcel is marked as delivered but cannot be located, or is reported as missing, you must file a claim directly with the courier.
- Unfortunately, no refunds or replacements will be issued for orders marked as delivered.
We appreciate your understanding and patience as we continue to deliver high-quality pieces made with care 🤍